Automated Sales

The sales associate who knows the market

The sales associate who knows the market

Stop losing customers to open tabs. Tightly Concierge uses real-time competitor pricing and margin data to negotiate, pivot, and close sales—acting like your best salesperson, not a support ticket.

Stop losing customers to open tabs. Tightly Concierge uses real-time competitor pricing and margin data to negotiate, pivot, and close sales—acting like your best salesperson, not a support ticket.

See Concierge in Action

Tightly software seasonality analysis showing low stock of SKU #BH-004-9Z bucket hat, recommending replenishment of 120 units based on current vs last year sales data.
Tightly software seasonality analysis showing low stock of SKU #BH-004-9Z bucket hat, recommending replenishment of 120 units based on current vs last year sales data.
Conversion Engine

A bot that actually sells

The old way: "Dumb" chatbots that apologize for stockouts. The Tightly way: An agent that pivots to alternatives and negotiates to close the deal.

Conversion Engine

A bot that actually sells

The old way: "Dumb" chatbots that apologize for stockouts. The Tightly way: An agent that pivots to alternatives and negotiates to close the deal.

Market awareness

The agent knows your competitor is selling it for $10 less. It uses this context to offer a surgical price match to save the sale instantly.

Stock pivot

If a customer asks for a sold-out item, Concierge doesn't hit a dead end. It instantly recommends a similar, high-margin alternative that is in stock.

Basket building

It doesn't just sell one item. It scans inventory for complementary products (e.g., socks, care kits) to construct dynamic bundles that increase AOV.

Margin safety

It calculates the profit of every conversation. Before offering a discount, it runs the math against your margin floor to ensure the order remains profitable.

Market awareness

The agent knows your competitor is selling it for $10 less. It uses this context to offer a surgical price match to save the sale instantly.

Stock pivot

If a customer asks for a sold-out item, Concierge doesn't hit a dead end. It instantly recommends a similar, high-margin alternative that is in stock.

Basket building

It doesn't just sell one item. It scans inventory for complementary products (e.g., socks, care kits) to construct dynamic bundles that increase AOV.

Margin safety

It calculates the profit of every conversation. Before offering a discount, it runs the math against your margin floor to ensure the order remains profitable.

Sales Logic

The three conversion levers

We move beyond "FAQ answering" to active selling. The agent uses three specific tactics to capture revenue that would otherwise bounce.

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Dynamic negotiation

If a customer hesitates on price, Concierge checks Market Radar. If a competitor has a lower price, it triggers a rules-based offer to secure the conversion right then and there.

Bento Grid Image
Dynamic negotiation

If a customer hesitates on price, Concierge checks Market Radar. If a competitor has a lower price, it triggers a rules-based offer to secure the conversion right then and there.

Bento Grid Image
Dynamic negotiation

If a customer hesitates on price, Concierge checks Market Radar. If a competitor has a lower price, it triggers a rules-based offer to secure the conversion right then and there.

Bento Grid Image
Strategic substitution

Turning a "No" into a "Yes." The agent identifies the attributes of the missing product (e.g., "Waterproof," "Black") and surfaces the best available twin from your catalog.

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Intelligent bundling

The agent scans for "Inventory Liabilities"—products you have too much of—and recommends them as discounted add-ons to clear stock while boosting basket size.

Bento Grid Image
Intelligent bundling

The agent scans for "Inventory Liabilities"—products you have too much of—and recommends them as discounted add-ons to clear stock while boosting basket size.

Price Matching

Win the comparison shopper

Customers shop around; Tightly stays ahead. Instead of losing the customer to a competitor's tab, the agent intervenes with a data-backed offer.

Surgical matching

We don't offer blanket discounts. The agent only offers a price match if it confirms a competitor is actively selling the exact SKU for less.

Expiration Logic

Create urgency. The agent can frame the offer as "valid for this session only," encouraging the customer to checkout immediately to lock in the savings.

Transactions List
Transactions List
Tightly inventory software account balance graph with $5,630 shown and a limit reminder toggle.
Stockout Recovery

Never let a stockout kill the sale

A standard bot apologizes; Tightly pivots. We turn a dead end into a discovery moment by recommending a superior product that is ready to ship.

Attribute mapping

The agent understands why they wanted the original item. If they asked for a "Warm Parka," it recommends the next warmest jacket, not just any random coat.

Margin up-sell

When suggesting an alternative, the engine prioritizes items with higher margin contribution, subtly guiding the customer toward a more profitable choice.

The Intelligence Advantage

The "Unit Economics" engine

Concierge calculates the profit of every conversation in real-time. It ensures that every automated negotiation results in a profitable order.

Real-time math

Before dropping a price, the agent subtracts the COGS (Cost of Goods Sold), shipping, and tax to verify the final Net Margin is positive.

Floor protection

You set the hard limits. If a requested discount pushes the margin below your defined floor (e.g., 25%), the agent politely declines, protecting your bottom line.

Apollo Visa virtual cards in white and black designs with contactless payment symbol
Apollo Visa virtual cards in white and black designs with contactless payment symbol

Deployed and loved by retailers & brands

Deployed and loved by retailers & brands

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Simulate your efficiency potential

Stop over-ordering.

Watch the agent detect a price objection, check the competitor data, and offer a calculated discount to close the deal.

Get your assessment

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Simulate your efficiency potential

Stop over-ordering.

Watch the agent detect a price objection, check the competitor data, and offer a calculated discount to close the deal.

Get your assessment